GCD Executive - 47461
Client Services and Sales - Nigeria Lagos, Lagos
Global Client Delivery Executive
Location : Lagos, Nigeria
Job Summary :
Ideal Candidate will be expected to deliver fast, accurate and high impact responses to queries or requests on data, quality and coverage -
achieving the ONE Nielsen goal of sustainable revenue growth and increasing client satisfaction
Job Responsibilities :
Develop and maintain strong continuous relationships with key client contacts, incl. different teams : Marketing, CMI (Consumer and Marketplace Insights), MDO (Market Development Organisation), Finance, etc.
Understand End2End Nielsen process & provide basic explanations around how to use Nielsen Data
Quick data retrievals and topline reporting (incl. CPS) to clients
Strengthen the depth of those relationships via working to jointly agreed objectives & priorities
Deliver consultative insight & recommendations against key business issues
Periodically present executive summaries that are insightful, actionable and 100% client ready
Periodically build and deliver dashboard reports
Respond to client queries related to category developments
Champion and share the development of best demonstrated practice
Find new opportunities where Nielsen and Client work together for mutual benefit
Additional tasks might be included in the job role based on managerial request
Ability to spot a data query, analyse it & escalate / direct to correct stakeholders for resolution
Make use of local standardised & automated templates to ensure quality deliverables are standard to all clients
Stay up to date with, embrace & fully utilise all new processes & tools launched within Client Delivery (CSO 2.0 / Service Cloud, Make it Count, Connect Express etc.)
Required Experience :
BA / BS Required (MBA desirable)
1-2 years’ experience in FMCG / Service / Retail industry
Excellent Analytical skills
Effective writing skills
Ability to communicate clearly
We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it.
We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients.
Today’s data is tomorrow’s marketplace revelation.
We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all.
We’re bringing in data 24 / 7 and the possibilities are endless. See what’s next with us at Nielsen : careers.nielsen.com
Job Type : Regular
Primary Location : Lagos , Lagos
Secondary Locations : , , ,
Travel : No