Guest Services Associate I
Marriott International, Inc.
lagos, NG
6d ago
source : Mrjobsnaija

Marriott International, Inc.'s job vacancy, Career and Recruitment

Job title : Guest Services Associate I jobs in Lagos Job Location : Lagos Deadline : August 25, 2022

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  • Position Summary

  • Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests.
  • Secure payment; activate / reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify / adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Arrange transportation for guests / visitors.
  • Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention / Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities;
  • thank guests with genuine appreciation.

  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Guest Services Associate I in Lagos
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