Telesales Agent
PG Consulting Limited
Lagos, Nigeria
4d ago
source : Fuzu

Qualifications

  • Bachelor's Degree
  • Proven experience (minimum of 2 years) as telesales or other sales / customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Problem solver, perfect written and spoken communication
  • Analytical profile with experience in customer service, telemarketing, customer experience.
  • Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
  • Comfort in ambiguity, you seek adventure and an accelerated career path.
  • Ready to get your hands dirty, because you will have to roll up your sleeves !
  • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
  • Fluency in English and other Nigerian languages.
  • An empathetic, inclusive and curious attitude
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Cool-tempered and able to handle rejection
  • Great sales ability.
  • Ability and willingness to learn about products and services specifications and benefits
  • Patient and friendly personality
  • Team player
  • Outstanding telephone etiquettes
  • Ability to manage stressful situations and strict deadlines
  • Highly motivated individual
  • Ability to work independently and collaboratively
  • Contact potential or existing members to inform them about a product or service

  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects member's information in the database to the field sales agents
  • Handle grievances to preserve the company’s reputation
  • Go one more to meet sales quota and facilitate future sales
  • Listen to the members’ needs to generate repeat sales.
  • Gather and document members’ information on transactions and reactions to products.
  • Keep up to date on all products’ knowledge and information
  • Pursue promising leads with persuasion and persistence
  • Assist in resolving member complaints / disputes
  • Commit to team and individual quotas / goals
  • Meet company expectations for excellent customer service
  • Maintain a friendly, professional tone at all times.
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