Telesales Agent

PG Consulting Limited

Lagos, Nigeria

4d ago

source : Fuzu

Qualifications

Bachelor's Degree

Proven experience (minimum of 2 years) as telesales or other sales / customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Problem solver, perfect written and spoken communication

Analytical profile with experience in customer service, telemarketing, customer experience.

Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.

Comfort in ambiguity, you seek adventure and an accelerated career path.

Ready to get your hands dirty, because you will have to roll up your sleeves !

Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours

Fluency in English and other Nigerian languages.

An empathetic, inclusive and curious attitude

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Cool-tempered and able to handle rejection

Great sales ability.

Ability and willingness to learn about products and services specifications and benefits

Patient and friendly personality

Team player

Outstanding telephone etiquettes

Ability to manage stressful situations and strict deadlines

Highly motivated individual

Ability to work independently and collaboratively

Contact potential or existing members to inform them about a product or service

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects member's information in the database to the field sales agents

Handle grievances to preserve the company’s reputation

Go one more to meet sales quota and facilitate future sales

Listen to the members’ needs to generate repeat sales.

Gather and document members’ information on transactions and reactions to products.

Keep up to date on all products’ knowledge and information

Pursue promising leads with persuasion and persistence

Assist in resolving member complaints / disputes

Commit to team and individual quotas / goals

Meet company expectations for excellent customer service

Maintain a friendly, professional tone at all times.

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