Operations Call Center Specialist
Florida Cancer Specialists
Corporate Headquarters 2
1d ago

Job Description Summary :

  • Assist, support, and provide direction to patients via incoming and outbound calls.
  • Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
  • Performs other duties and projects as assigned.
  • Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
  • Position Qualifications / Requirements

  • Education :
  • High School Diploma or GED required
  • Certifications / Licenses :
  • Valid state Driver’s License for travel to satellite offices and offsite meetings.
  • Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
  • Previous Experience :
  • Six (6) months of medical experience preferred.
  • One (1) year of customer service and accounts receivable experience.
  • Core Capabilities :
  • Analysis & Critical Thinking : Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
  • Must be detailed oriented with the ability to exercise independent judgment.
  • Interpersonal Effectiveness : Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
  • Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
  • Communication Skills : Good command of the English language.
  • Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
  • Customer Service & Organizational Awareness : Strong customer focus.
  • Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
  • Self-Management : Effectively manages own time, conflicting priorities, self, stress, and professional development.
  • Self-motivated and self-starter with ability work independently with limited supervision.
  • Ability to work remotely effectively as required.
  • Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
  • Computer Skills : Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
  • Travel : 0%
  • Standard Core Workdays / Hours : Monday to Friday 8 : 00 AM 5 : 00 PM.
  • Must be willing to work evening hours and will be expected to work overtime when given sufficient notice of required overtime.
  • Essential Physical Requirements : Refer to last page of job description for job specific physical and mental requirements.
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