Social Media Specialist
Brimex Company
Lagos, Nigeria
6d ago
source : Fuzu

Job Summary

  • A Bachelor's Degree in Journalism or Communications with 1 - 3 years of work experience.
  • Fluent in English both written and spoken.
  • Great communication and social skills
  • Good team player
  • Trustworthy
  • Well organized with an eye for detail keep deadlines
  • Flexible and co-operative
  • Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
  • Graphic Design skills are very desirable
  • Flexible and has an innovative approach to working
  • Able to work independently and open to WFH.
  • Responsibilities

  • Supporting the loyalty marketing and CRM team with daily activities in order to further engage and activate new members.
  • Follow customer lifecycle including recruitment, engagement, loyalty and retention campaigns on social media.
  • Ensure customer enrollment journey is well executed on all touchpoints by providing support to web and operations team.
  • Assist customer loyalty team in follow up of customer questions and feedbacks to continuously improve the program and benefits offered to members.
  • Research and provide a weekly competitive analysis and benchmark against competitors for Nigeria, West Africa, and EMEA.
  • Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
  • Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders.
  • Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
  • Work with the Digital team to set up online offers.
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