Business Development Executive at UPS Supply Chain Solutions
United Parcel Service UPS
Lagos, Lagos, ng
15h ago
source : Ecadoo

Job Summary He She will be responsible for achieving his her assigned sales plan by generating profitability UPS revenue growth through the development of new businesses and the retention of existing businesses within the assigned accounts He she analyses customers current supply chain needs to create appropriate solutions and promptly respond to customers rsquo requests Job Duties Pre Selling Travels to customer sites for face to face meetings to gather information about their businesses and identify opportunities for solutions Customizes standardized presentation templates with customers rsquo information to illustrate benefits of solutions to customers Analyzes customers rsquo billing technology to understand their needs and recommend UPS products and services Performs pre call analysis e g researches account history shipping details complaints etc to prepare for sales calls Researches resources e g current customers periodicals competitors etc to identify sales opportunities and obtain contact information Selling Responds to internal sales leads from various sources e g Sales Lead Incentive Management system operations Package Operations staff etc to identify sales opportunities and create a sales strategy Sells UPS suite of technology solutions e g Trade Ability Quantum View and Campus Ship etc to customers to secure their business Assesses previous sales calls to determine action plans for subsequent visits Researches existing UPS account history to obtain background information e g pay history shipping routes etc and identify and prioritize large sales opportunities Utilizes DRIVE to document customer information and provide account status to the sales team Maintains and monitors records of customer information and account performance to track sales performance to objectives Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management Presents solutions to customers to gain approval of proposals and move forward with the sales cycle Executes on previously signed contracts e g UPS Freight UPS Express to introduce new products and services to customers and expand business within customer accounts Submits customer pricing requests to Pricing Analysts to generate new or revised price quotes Negotiates with internal groups e g Pricing Revenue Management etc to create proposals and move forward with the sales process Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer Setting up SOP Sales Operating procedure or MOP Master Operating Plans e g later pick up times etc to satisfy customer complaints Collaborates with operations to implement accounts with special needs e g unique delivery schedules extra conveyors additional drivers etc to adequately handle customers rsquo shipping needs Generates customer facing reports to outline shipping history billing history and accounts rsquo incentives i e contracted discounts and renegotiate contracts Follows up with customers to ensure customer trades to potential commitment Trains customers on billing analysis tools and electronic billing files to facilitate report generation Trains customers on proper packaging techniques to avoid damages Participates in UPS online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledge Post Selling Facilitates research of customer complaints e g late deliveries damages billing questions etc to determine appropriate resolution personnel discusses complaints with UPS personnel e g Business Development Manager business center managers operations billing drivers etc to determine corrective actions and resolutions Facilitates the drive for debt recovery from Customers in conjunction with F amp A Facilitates proper on boarding of new customers based on BD guidelines Qualifications and Job Specification Minimum Bachelor s Degree Master s in Business Management additional diploma in Sales and Marketing preferable Minimum 2 3 years of relevant international corporate sales experience in the similar industry Professional selling skills consultative selling techniques expert Customer satisfaction and objection handling skills for maintenance and sustainability Excellent communication and presentation Skills Focus on Sale Networks and uses Experts Tools Systems to help in leveraging customer relationship network and have a variety in new accounts High Energy levels planned for productive results towards sales funnel and calls ability to stretch work hours and on opportunities and still remain enthusiastic

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