Senior Swift Application Support
United Bank for Africa Plc
Lagos, Nigeria
2h ago
source : Fuzu

Job Objective (s)

  • To ensure continuous uninterrupted operation of Swift Support Application Enterprise wide within the frame of the agreed service levels through best practices.
  • Qualifications

  • Minimum educational level First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information systems component
  • A second Degree in any of these disciplines, an MBA and / or technical certifications will enhance performance though not essential.
  • Minimum requisite experience 7 years relevant experience within a technology intensive environment.
  • We are looking for a candidate with in-depth knowledge of good business continuity and disaster recovery operations of Swift Applications.
  • Our ideal candidate must have extensive knowledge of supporting and managing Swift Applications with at least 7 years of related experience.
  • Knowledge & Skills Required :

  • Application support
  • IT operations
  • Service level management
  • Release and deployment
  • Continuity management
  • Technical specialism
  • Supplier relationship management
  • Emerging technology monitoring
  • Interpersonal and communication skills
  • IT & computer appreciation
  • Analytical skill.
  • Banking operations, policies and procedures.
  • What We Expect From You

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
  • High sense of confidentiality and discreteness.
  • What You Should Expect From Us :

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
  • Responsibilities

  • Manage the deployment, monitoring, maintenance, upgrade, and support Swift Services Support, and associated hardware.
  • Analyse existing operations and make recommendations for the improvement with regards to Capacity management / Service Improvement.
  • Ensure timely understanding of any new software integration into company systems.
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
  • Ensure smooth running and availability of 99.99 Swift Services Support 24 x 7x365.
  • Manage assigned program components to deliver services in accordance with established objectives.
  • Operate within established service level agreements with business units. IT asset management, including maintenance of component inventory and related documentation.
  • Ensure proper understanding of documented Swift Services Support process / procedures and Configuration items
  • Take necessary and prompt corrective actions to ensure the achievement of set objectives.
  • To ensure continuous uninterrupted support of Swift Services Support Application Enterprise wide within the frame of the agreed service levels through best practices.
  • Ensure business continuity and disaster recovery operations of Swift Services Support Application Enterprise wide and ensure there is 99.
  • 99% service Availability and zero data loss in the event of disaster events.

  • Apply proven communication and Service Management skills on issues related to the support of Swift Services Support Application Enterprise wide.
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