Job Objective (s)
To ensure continuous uninterrupted operation of Swift Support Application Enterprise wide within the frame of the agreed service levels through best practices.
Minimum educational level First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information systems component
A second Degree in any of these disciplines, an MBA and / or technical certifications will enhance performance though not essential.
Minimum requisite experience 7 years relevant experience within a technology intensive environment.
We are looking for a candidate with in-depth knowledge of good business continuity and disaster recovery operations of Swift Applications.
Our ideal candidate must have extensive knowledge of supporting and managing Swift Applications with at least 7 years of related experience.
Knowledge & Skills Required :
Service level management
Release and deployment
Supplier relationship management
Emerging technology monitoring
Interpersonal and communication skills
IT & computer appreciation
Banking operations, policies and procedures.
What We Expect From You
High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From Us :
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
Manage the deployment, monitoring, maintenance, upgrade, and support Swift Services Support, and associated hardware.
Analyse existing operations and make recommendations for the improvement with regards to Capacity management / Service Improvement.
Ensure timely understanding of any new software integration into company systems.
Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
Ensure smooth running and availability of 99.99 Swift Services Support 24 x 7x365.
Manage assigned program components to deliver services in accordance with established objectives.
Operate within established service level agreements with business units. IT asset management, including maintenance of component inventory and related documentation.
Ensure proper understanding of documented Swift Services Support process / procedures and Configuration items
Take necessary and prompt corrective actions to ensure the achievement of set objectives.
To ensure continuous uninterrupted support of Swift Services Support Application Enterprise wide within the frame of the agreed service levels through best practices.
Ensure business continuity and disaster recovery operations of Swift Services Support Application Enterprise wide and ensure there is 99.
99% service Availability and zero data loss in the event of disaster events.
Apply proven communication and Service Management skills on issues related to the support of Swift Services Support Application Enterprise wide.