Lorache Consulting Limited is Recruiting For Technical Support Engineer
Lorache Consulting Limited
Abuja, NG
5d ago
source : Mrjobsnaija

More Information

  • Address : 12, Limson Road, Ojodu- Berger, Lagos.
  • About Lorache Consulting Limited’s Job offer

    Job title : Technical Support Engineer

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  • Job by industries
  • Duties and Responsibilities

  • Manage incidents, respond to requests for technical assistance in person, via phone & email
  • Responsible for supporting post-sales customer activity remotely and on-site.
  • Responsible for carrying out detailed Site Survey & maintain proper documentation
  • Perform installation and implementation and network integration at customer’s site
  • Promptly investigate, resolve & report any incidents, errors, events or deviations.
  • Ensure installation, maintenance and troubleshooting are carried out within agreed OLA.
  • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with organization approved standard.
  • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
  • Track and route problems and requests and document resolutions
  • Qualifications

  • HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication / Info Tech Desired Experience 1 to 3 years in similar profile.
  • First-line contact, providing technical assistance to all walk-in customer at Shops
  • Assist in after-sales device setup, installation, and configuration processes for new subscribers
  • inventory list for shop 8 Recognize areas & forward plans for internal improvement to the Territory Sales Manager Function / Domain Customer Service / Technical Support Group Reporting To Direct Supervisor Technical Support Group;
  • Functional, HOD Place of Posting Nigeria Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP / IP, WLAN, Ethernet, LAN, WAN, Device / Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer.

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