Address : 12, Limson Road, Ojodu- Berger, Lagos.
About Lorache Consulting Limited’s Job offer
Job title : Technical Support Engineer
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Duties and Responsibilities
Manage incidents, respond to requests for technical assistance in person, via phone & email
Responsible for supporting post-sales customer activity remotely and on-site.
Responsible for carrying out detailed Site Survey & maintain proper documentation
Perform installation and implementation and network integration at customer’s site
Promptly investigate, resolve & report any incidents, errors, events or deviations.
Ensure installation, maintenance and troubleshooting are carried out within agreed OLA.
Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with organization approved standard.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
Track and route problems and requests and document resolutions
HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication / Info Tech Desired Experience 1 to 3 years in similar profile.
First-line contact, providing technical assistance to all walk-in customer at Shops
Assist in after-sales device setup, installation, and configuration processes for new subscribers
inventory list for shop 8 Recognize areas & forward plans for internal improvement to the Territory Sales Manager Function / Domain Customer Service / Technical Support Group Reporting To Direct Supervisor Technical Support Group;
Functional, HOD Place of Posting Nigeria Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP / IP, WLAN, Ethernet, LAN, WAN, Device / Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer.