Engineer, Service Performance
2d ago
source : BetaJob

Job Summary

Monitoring, reporting and analysis of network key performance indicators.

Principal Functions

24 / 7 real-time monitoring of network key performance indicators

Identifying network impacting issues that are not visible or recognizable by alarms via KPIs

Flagging of degraded network key performance indicators for resolution

Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.

Tracking and reporting of KPI for new technical features and equipment deployment

Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution

Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS / CS and Transmission)

Generation of OPCOM reports and other network reports

Support reconciliation of KPI figures with 9mobile service providers and customers.

Handling periodic and ad hoc reports for Network Operations

Perform other duties as assigned by the Head, NOC & BSS

Educational Requirements

First Degree or equivalent in Electrical or Computer Engineering or a related discipline

Two (2) years post NYSC work experience

Experience, Skills & Competencies

Knowledge :

Network availability and capacitymanagement

Network administration

Microsoft Office suite

Network Surveillance / monitoring tools(advantage)

Skills : Communication

Analytical skills

Personal Effectiveness

Behavior :

Passion for Excellence

Customer Focus.

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