Customer Service Officer
Petra Micro Finance Bank Ltd
lagos, NG
1d ago
source : Mrjobsnaija

Petra Micro Finance Bank Ltd's job vacancy, Career and Recruitment

Job title : Customer Service Officer jobs in Lagos Job Location : Lagos Deadline : August 31, 2022

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  • Location : Yaba, Lagos

    Job Description

  • Ensure full understanding ofthe bank products and effectively explain product benefits and features to clients.
  • Ensuring pro-active service to customers by adhering to Bank's standard customer service delivery turn-around time.
  • Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.
  • Maximising Customer Satisfaction by ensuring quick and professional service and complaint management..
  • Understand fully all Petra MfB products and services and procedures.
  • Effectively engage clients to educate clients on all products and cross sell services and products as required.
  • Ensure proper customer account opening documentation and filing
  • Handling customer complaints and servicing customers' inquiries.
  • Co-planning local marketing and sales activities, reviewing results and determine improvements.
  • Maximise customer satisfaction.
  • Requirements

  • Mimimum qualification of B.Sc or HND
  • Minimum of 2 years experience in a similar role in a micro finance bank
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Officer in Lagos
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