Petra Micro Finance Bank Ltd's job vacancy, Career and Recruitment
Job title : Customer Service Officer jobs in Lagos Job Location : Lagos Deadline : August 31, 2022
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Location : Yaba, Lagos
Job Description
Ensure full understanding ofthe bank products and effectively explain product benefits and features to clients.
Ensuring pro-active service to customers by adhering to Bank's standard customer service delivery turn-around time.
Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.
Maximising Customer Satisfaction by ensuring quick and professional service and complaint management..
Understand fully all Petra MfB products and services and procedures.
Effectively engage clients to educate clients on all products and cross sell services and products as required.
Ensure proper customer account opening documentation and filing
Handling customer complaints and servicing customers' inquiries.
Co-planning local marketing and sales activities, reviewing results and determine improvements.
Maximise customer satisfaction.
Requirements
Mimimum qualification of B.Sc or HND
Minimum of 2 years experience in a similar role in a micro finance bank
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Officer in Lagos 
