Contact Center Advisor
The GIG Group
lagos, NG
6d ago
source : Mrjobsnaija

The GIG Group's job vacancy, Career and Recruitment

Job title : Contact Center Advisor jobs in Lagos Job Location : Lagos Deadline : December 15, 2021

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  • Are you an excellent communicator with experience in a contact center?

    Do you have what it takes to effectively engage our customers via social media? Are you

    computer literate, confident, and a creative problem solver?

    If you believe you have what it takes to build a World Class Organization and ready to work at it Û?yup!!! We want you!!

    Key Responsibilities :

  • Handling Outbound and Inbound calls from customers.
  • Providing information and resolving customers on complaints regarding specific products as well as services.
  • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
  • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels
  • Interpret and accurately communicate our terms and conditions of service where and when applicable
  • Assist guest in managing existing reservations / bookings with reference to rescheduling and re-routing
  • Enter details of every contact in the system as required, obtain new customers
  • information and update existing customer details on the CRM

  • Ensure deliverables are met within ascribed SLA timeframe
  • Qualifications

  • B.Sc in art or social science related field
  • At least 2 years of work experience within a Call Center
  • Strong Social Media Skills
  • Professional writing and reporting Skills
  • Excellent Customer service skills
  • Good working knowledge of the CRM systems
  • Personality requirements / Traits

  • Result and Service-Oriented (Able to follow through)
  • Creative problem solving with good eye for details
  • Ability to efficiently display basic Marketing / Negotiation skills
  • Ability to multi-task, work to deadline and under pressure
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Contact Center Advisor in Lagos
  • How to Apply for this Offer

    Interested and Qualified Candidates should Click here to Apply online

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