Location : Lagos
Department : Retail Division
Function : Network Services
Reporting to : Network Services Lead
Travel Frequency : N / A
Purpose of the Job
The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre / LAN / WAN / Wireless, or Firewall / Load Balancing / Threat Protection.
Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.
Expected Key Results :
Network Service Monitoring
Network Service Support Analysis
Network Service Management
Perform Monitoring, Backup and Recovery Procedures
Educational Qualifications & Functional Skills
Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.
2 / Upper Credit Minimum)
Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
Keen interest in emerging technologies Cloud, SD-WAN
Good verbal and written communication skills required for interaction with business-users.
Strong problem-solving skills required for technical issue resolution.
Organized and structured work habits
Strong personal time management to coordinate several tasks simultaneously
Ability to confidently communicate with personnel at all levels of the organization.
Extensive technical knowledge deploying and managing network and infrastructure environment
Well organized, articulate and has numerate skills
Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud / IT technology space
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Pre-Sales & Post-Sales Management
Demonstrable communication, interpersonal and relationship management skills
Environmental / Industry analysis
Documentation and Strategic planning skills
Project management skills also desirable
Work Experience :
5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP / ISP) fiber infrastructure.
Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
Experience working within a Service Provider environment on the core network architecture
Experience working within a multi-vendor network environment Cisco etc
Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
Extensive experience interacting with clients in both pre- and post-sales capacities
Experience using data to illustrate business conclusions
Experience working in a Service Provider environment and providing technical support to end customer solutions
Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
Other Requirements : Customer Focus
Ability to optimize work processes
Drives Vision & Purpose
Excellent Decision Quality