About SeedstarsSeedstars is a global organization with headquarter in Switzerland and a presence in 80+ emerging markets.
We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.
About InvoizPAIDInvoizPAID Nigeria is a high growth portfolio company of Seedstars, focusing on SME lending in all sectors.
Our vision is to become the champion in SME lending for the common man in Nigeria while developing revolutionary fin-tech products that will change the whole conservative lending industry.
Being a part of this ambitious project is what drives us every day and makes us achieve the best results for our clients and reach our ambitious goals.
About the JobAs a Customer Experience Manager (m / f), you will be responsible for all our clients especially both before and after they use our services.
Your role is to help them have an easy and enjoyable experience with invoizPAID. You will work closely with the risk, business development and collections team.
We believe a positive client experience impacts overall growth so you will have the complete autonomy to ensure that this is achieved.
Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
Escalating customer feedback and IT issues to help improve our product
Higher Education Qualifications in Business / Client Service / Customer Service / Marketing
Active on social media platforms and also conversant with social media trends
Expertise in managing conversations on social media
Passionate about customer service
Highly entrepreneurial - comfortable with ambiguity and taking initiative
Excellent collaborator and team player
Excellent communication skills, both oral and written
Good grammar, spelling, and punctuation
Good typing speed (ideally above 45 wpm). This will be tested below.
Previous experience in Customer Service in Finance related company is an added advantage
Must have completed the mandatory NYSC program or have an exemption letter.
A steep learning curve in an innovative industry; including plenty of responsibility and conceptual freedom.
Fast track leadership opportunities in line with performance.
An international team of experts who inspire and support you.
Regular get-togethers, team building events, and TGIF.
Typical Start-up perks : flexible working hours, company healthcare plan, pension scheme, etc.