Customer Care Officer at ExchangeIndeed Lagos
Lagos, Lagos, Nigeria
3d ago
source : Fidanto

Date Posted 2020 03 17 ExchangeIndeed a bureau de change company is hiring a Customer Care Officer in Lagos Responsibilities Providing support help and advice to customers who use the companies products or services answering questions writing uporders Answering all email enquiries within 15 minute Duties Dealing with customer inquiries by telephone email letter Ensuring that a customers problem is brought to a satisfactory conclusion Involved in developing a customer service policy Collecting and analyzing data to monitor the level of customer service Making sure that all Health and Safety procedures are adhered to Completing all administrative tasks and updating records Occasionally having to work in the company call centre Ensuring all telephone calls are answered within a 15 second time frame Using Word Excel to write reports and create invoices Maximizing every sales inquiry Working as part of a team in a busy and dynamic contact center Responsible for responding effectively to the diverse needs of each customer How to Interested and qualified candidates should send their CVs on or before 8th July 2020 using the Job Title as the subject of the email work ExchangeIndeed

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