Customer Support and Collections at QuickCheck
Seedstars
Ilupeju, Lagos, Nigeria
1d ago

Responsibilities

for this role include :

  • Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
  • To embrace the challenge of minimizing loss resulting from non-payment of loans
  • Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
  • At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, .
  • via phone, e-mail, social media
  • To provide feedback on collection activities for policy changes
  • Your profile :

  • You are a young professional, with high ambitions and desire to learn
  • You have an innate drive for exploring different options for reaching results
  • You love technology : familiar with the internet, mobile apps, Android phones, e-mail, social media
  • You can handle multi-tasking and high pressure by prioritizing your work
  • You are an excellent communicator, with strong negotiation skills
  • You can speak English Language fluently (However ability to speak Hausa language is an added advantage)
  • Previous experience in credit collection or customer support with the use of CRM gives you an advantage
  • Benefits and perks

  • Be part of an international team
  • We are a young team of entrepreneurs who want to make things happen
  • Pension and health insurance schemes
  • Flexible working hours
  • Possibility of remote working depending on your role
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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