Relationship Officer
Personal Trust Microfinance Bank
Lagos, Nigeria
1d ago
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  • Relationship Officer at Personal Trust Microfinance Bank

    September 6, 2021NGRJobsCustomer Service / Customer Care Jobs in Nigeria0

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    Job Title : Relationship Officer Personal Trust Microfinance Bank Location : Lagos Employment Type : Full-time

    Job summary

  • A Relationship Officer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
  • The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.
  • Duties and Responsibilities

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  • Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
  • Evaluate credit worthiness of customers by processing loan applications and documentation.
  • Monitors active loans and enforce collection and recoveries.
  • Ensures the achievement of all budget parameters.
  • Develop referral networks and cross-sell products and services.
  • Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
  • Actively seek out new sales opportunities through cold calling, networking and referrals.
  • Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
  • Achieve a healthy portfolio and deposit mix.
  • Executes marketing strategy and develop marketing campaigns.
  • Ensures compliance with all internal policies and regulatory guidelines.
  • Monitors competition by gathering current marketplace information on pricing, products, etc.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Identify potential loan markets and develop r+eferral networks.
  • Perform any other duties as may be assigned by Management.
  • Qualifications

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  • OND / HND / B.Sc in Social Science or any other related course.
  • Evidence of completion / exemption of / from NYSC.
  • Experience :

  • 1 3 years work experience.
  • Previous experience in a marketing role is an advantage.
  • Skills :

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  • Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
  • Proven ability to drive the sales process.
  • Strong business sense and industry expertise.
  • Basic understanding of sales principles and customer service practices.
  • Friendly, helpful, confident and engaging personality.
  • Excellent communication and interpersonal skills.
  • Ability to work in a goal-oriented environment.
  • Ability to work in a team.
  • Strong planning, organizational and time management abilities.
  • Proficient in the use of MS Office suite.
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