Service Center Associate
Fenix International
1d ago

Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.

Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-

class customer service to our SmartLife customer across Nigeria. As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

Key Responsibilities :

Provide excellent customer service to all Fenix Nigeria customers at all times

Serve as a liaison between the customer and Fenix

Attract new and existing customers to the Service center

Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources

Diagnose technical issues with the customer units and support in the swapping process

Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities

Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory

Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center

Assist with product development through conducting field tests and surveys when required

Help collect data on Customer feedback and satisfaction

Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management

Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers

Escalate issues or questions to manager if you cannot resolve them

Make courtesy calls to Fenix customers as requested

Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

Degree or diploma in a relevant field from a recognized institution

Should be fluent in English and at least 1 other local language from the region you are applying

Conversant with use of computers

Should demonstrate both verbal and written communication skills

Proximity to Eruwa, Oyo state is key

Highly Desired Skills

Ability to work in teams or independently

Critical thinking skills (ability to think outside the box)

Good problem solving skills (solutions oriented)

Good influencing and negotiation skills

Flexibility with ability to work under pressure to meet deadlines

Willingness and desire to learn new ideas

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