Technical Support Engineers
Tek Experts
Lagos
9d ago
source : myJobmag
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  • Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations.

    We care about the work we do, the companies we partner with and the customers they serve.

    By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world.

    Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.

    Details : Role Overview

    Role Overview

    Are you a natural problem solver? Do you have Technical Support (Level 2) experience? Do you have an interest in different technologies and IT?

    Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

    Due to expansion we are looking to add to our team of software support engineers.

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

    Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

    What we’re looking for

    Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.

    You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.

    Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.

    General responsibilities

    Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of managementCollaborate on cross-

    team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemsCollaborate with subject matter experts and escalation managers when additional support is neededManage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

    Competences

    Superior researching, problem solving and troubleshooting skillsAdaptability to work independently and part of a team bringing in experts when neededExcellent customer service skillsPrior customer service or support experience requiredPassion for technology and learning

    In return, we offer you

    Continuous professional development and certification programsAn excellent remuneration packagePrestigious offices in central locations around the world including San Jose, Hanoi and SofiaFriendly working atmosphereA committed to offer career development opportunities to meet your full potential

    Why Tek Experts?

    We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things.

    Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people.

    We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven.

    If this sounds like you and you want to be part of our journey, apply now.

    Method of Application

    Interested and qualified? Go to to apply

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