Lorache Consulting Limited's job vacancy, Career and Recruitment
Job title : Telesales Agent jobs in Lagos Job Location : Lagos Deadline : June 30, 2022
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Our client, a financial service provider needs a well-spoken Telesales agent to be responsible for soliciting sales over the telephone.
The Telesales agent's responsibilities include contacting potential customers, reading from a prescribed script, focusing on member-centric needs to close sales and documenting members' information,
Location : Lekki, Lagos
Sector : Digital Bank
RESPONSIBILITIES
Contact potential or existing members to inform them about a product or service
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects member's information in the database to the field sales agents
Handle grievances to preserve the company's reputation
Go ñone moreî to meet sales quota and facilitate future sales Listen to the members' needs to generate repeat sales.
Gather and document members' information on transactions and reactions to products.
Keep up to date on all products' knowledge and information
Pursue promising leads with persuasion and persistence
Assist in resolving member complaints / disputes
Commit to team and individual quotas / goals
Meet company expectations for excellent customer service
Maintain a friendly, professional tone at all times
REQUIREMENTS
Proven experience (minimum of 2 years) as telesales or other sales / customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Problem solver, perfect written and spoken communication
Analytical profile with experience in customer service, telemarketing, customer experience.
Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
Comfort in ambiguity, you seek adventure and an accelerated career path.
Ready to get your hands dirty, because you will have to ñroll up your sleevesî!
Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours Fluency in English and other Nigerian languages.
An empathetic, inclusive and curious attitude
Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems Cool-tempered and able to handle rejection Great sales ability.
Ability and willingness to learn about products and services specifications and benefits Patient and friendly personality
Team player
Outstanding telephone etiquettes
Ability to manage stressful situations and strict deadlines
Highly motivated individual
Ability to work independently and collaboratively
Daily activities
You are expected to be punctual, Deliver your work within the stipulated requirement for your role consistently. You shouldn't miss deadlines or do things late.
You are required to maintain a professional competency in confidentiality and work ethics especially in data and information security.
A keen attention to detail is expected from you when dealing with member information to avoid legal consequences, breach in policy, and communicating the wrong information.
You are expected to attend to all members assigned to you.
You are expected to adopt a creative approach to problem solving as expected in a startup environment, certain tasks are not entirely spelt out but it's expected you take initiative in completing these tasks.
Calls
All calls must be handled with courtesy, professionalism and highest quality expected of our representative.
All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.
You are expected to make a minimum of 100 calls per day.
You are expected to respond to members via channels assigned to you.
Chats
All chats are expected to meet our required standard, and chat etiquette must be followed.
All chats must be acknowledged within 5 minutes and all queries must be solved immediately (where partners are not involved).
All available macros and provided replies relating to the respective chat must be applied.
All chats must be handled with courtesy, professionalism and highest quality expected of our representative.
Notes
You are expected to preview Members' accounts and Notes associated with those accounts to understand logged information about members.
REPORTS & MEETINGS
You are also required to provide the relevant information of your work in proper detail during Standups
Sales / Retail / Business Development jobs in Nigeria *Sales / Retail / Business Development jobs in Lagos *Telesales Agent in Lagos 
