Telesales Agent
Lorache Consulting Limited
lagos, NG
2d ago
source : Mrjobsnaija

Lorache Consulting Limited's job vacancy, Career and Recruitment

Job title : Telesales Agent jobs in Lagos Job Location : Lagos Deadline : June 30, 2022

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  • Our client, a financial service provider needs a well-spoken Telesales agent to be responsible for soliciting sales over the telephone.

    The Telesales agent's responsibilities include contacting potential customers, reading from a prescribed script, focusing on member-centric needs to close sales and documenting members' information,

    Location : Lekki, Lagos

    Sector : Digital Bank

    RESPONSIBILITIES

  • Contact potential or existing members to inform them about a product or service
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects member's information in the database to the field sales agents
  • Handle grievances to preserve the company's reputation
  • Go ñone moreî to meet sales quota and facilitate future sales Listen to the members' needs to generate repeat sales.
  • Gather and document members' information on transactions and reactions to products.
  • Keep up to date on all products' knowledge and information
  • Pursue promising leads with persuasion and persistence
  • Assist in resolving member complaints / disputes
  • Commit to team and individual quotas / goals
  • Meet company expectations for excellent customer service
  • Maintain a friendly, professional tone at all times

    REQUIREMENTS

  • Proven experience (minimum of 2 years) as telesales or other sales / customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Problem solver, perfect written and spoken communication
  • Analytical profile with experience in customer service, telemarketing, customer experience.
  • Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
  • Comfort in ambiguity, you seek adventure and an accelerated career path.
  • Ready to get your hands dirty, because you will have to ñroll up your sleevesî!
  • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours Fluency in English and other Nigerian languages.
  • An empathetic, inclusive and curious attitude
  • Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems Cool-tempered and able to handle rejection Great sales ability.
  • Ability and willingness to learn about products and services specifications and benefits Patient and friendly personality
  • Team player

  • Outstanding telephone etiquettes
  • Ability to manage stressful situations and strict deadlines
  • Highly motivated individual
  • Ability to work independently and collaboratively
  • Daily activities

  • You are expected to be punctual, Deliver your work within the stipulated requirement for your role consistently. You shouldn't miss deadlines or do things late.
  • You are required to maintain a professional competency in confidentiality and work ethics especially in data and information security.
  • A keen attention to detail is expected from you when dealing with member information to avoid legal consequences, breach in policy, and communicating the wrong information.
  • You are expected to attend to all members assigned to you.
  • You are expected to adopt a creative approach to problem solving as expected in a startup environment, certain tasks are not entirely spelt out but it's expected you take initiative in completing these tasks.
  • Calls

  • All calls must be handled with courtesy, professionalism and highest quality expected of our representative.
  • All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.
  • You are expected to make a minimum of 100 calls per day.
  • You are expected to respond to members via channels assigned to you.
  • Chats

  • All chats are expected to meet our required standard, and chat etiquette must be followed.
  • All chats must be acknowledged within 5 minutes and all queries must be solved immediately (where partners are not involved).
  • All available macros and provided replies relating to the respective chat must be applied.
  • All chats must be handled with courtesy, professionalism and highest quality expected of our representative.
  • Notes

    You are expected to preview Members' accounts and Notes associated with those accounts to understand logged information about members.

    REPORTS & MEETINGS

    You are also required to provide the relevant information of your work in proper detail during Standups

  • Sales / Retail / Business Development jobs in Nigeria *Sales / Retail / Business Development jobs in Lagos *Telesales Agent in Lagos
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