Customer Service Manager
Polo Limited
Lagos, Nigeria
4d ago
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  • Customer Service Manager at Polo Limited

    NGRJobsJobs in Nigeria 20210

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  • Title : Customer Service Manager Polo Limited Location : Lagos Type : Full Time

    Polo Limited is Nigeria’s foremost luxury goods company retailing high-end brands watch and jewellery brands. Established in 1987, Polo Limited is driven by the mission to serve and with a passion for excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria.

    Description

    The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

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  • Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Supervise the operations of after sales teams to ensure set targets are met
  • Qualifications

  • Bachelor’s degree or equivalent experience
  • 8 years’ of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
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