Tek Experts is Recruiting For Dynamics CRM TSE – French
Tek Experts
Lagos, NG
1d ago
source : Mrjobsnaija

More Information

  • Address : Wings Office Complex Western Tower, floors 3 and 4 17A Ozumba Mbadiwe Street Victoria Island Lagos
  • About Tek Experts’s Job offer

    Job title : Dynamics CRM TSE French

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  • Description

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
  • Due to expansion we are looking to add to our team of software support engineers.
  • Details

  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.
  • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.
  • Requirements

  • 1-2 years experience in technical or customer support
  • French language proficiency
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies.
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