JOB SUMMARY : Operations Lead (FinTech) for a new Challenger Bank currently in STEALTH MODE.
The Bank is on a mission to improve the Micro Small and Medium Enterprise's financial health by providing meaningful digital financial solutions, utilizing open banking and platform model.
The venture is backed by one of the prominent businesses in Nigeria (HQ in Singapore) with a large operation and captive market to support the venture's rapid growth.
The Management team consists of diverse, multidiscipline, and experienced talent.
The Bank is now in preparation to launch the venture in Q4 2021.
Implement and manage a cohesive operational strategy and ensure operational efficiency and productivity of the funding and lending operations.
Oversee the day-to-days operations of internal and / or outsourced Customer Care, Courier Services, Desk and Field Debt Collection and any other manual processes related to customer onboarding, account management and lending activities.
Develop and implement best practices and policies and procedures.
Ensure compliance with local and international laws (such as data protection).
Manage tenders, contracts and relations with vendors, partners and other relevant stakeholders.
Create and continuously improve business processes that drive the operation towards efficiency and profitability, while allowing the business to scale.
Involve in back-office system (LMS / CRM) design and play key role in the implementation of suitable systems and solutions, driving automation wherever possible, making the processes faster, easier and cheaper with a clear customer focus.
Identify, recruit and mentor talent to build a highly effective and engaged teams, overseeing the performance management, professional development and training programs.
Create, implement and own operational process metrics and KPIs.
Identify, assess and control operational risk, ensuring that there are appropriate contingency plans in place.
Drive a customer centric focus in the goals, strategy, evaluation of success, process design, and everyday habits.
Proven experience as an Operations Lead, Senior Manager, De-facto Head of Operations or similar HANDS-ON management role in the financial industry (notably FinTech, Microfinance or Banking)
Familiarity with business functions of at least customer care, HR, supply chain, compliance / legal, IT and debt collection.
Experience in dealing with external parties like business partners, service providers and outsourcing companies.
Very good and broad understanding of back-office systems, such as core banking, LMS, CRM and Collaboration (Atlassian).
Hands-on end-user and implementation experience in using such systems.
Very good coordination and management skills, ability to work in a highly organized way and create structures and organized activities for others.
Ability to engage both business and technical counterparts in conversations.
Experience from building performance monitoring and reporting.
Strong analytical skills and experience with data-informed decision making.
Remuneration : Client is open to seeing & negotiating with good talents!
Our client is an equal opportunities employer. Only suitable candidates will be responded to.