Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact.
Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem.
With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live.
E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.
Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Scheduling riders in
Assigning and re-assigning order to free riders on the UN web portal
Reassign riders within clusters / hubs
Follow up on partners dispatcher to ensure no idle time for free riders
Follow up / monitoring delayed order on urban Ninja
Resolve riders complaints via phone,email,chat channels with functional teams(Customer service,Vendor Ops team)
Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
Attempt to persuade customers to reconsider cancellation
Ensuring proper education and communication are disseminated among riders in the community
Qualification & Experience
3+ years experience in various fields of customer service,supply chain
Process-oriented,well-organized with a high level of attention to detail
Excellent analytical ability : ability to leverage analytical work into action-oriented reporting & plans of actions
Ability to articulate the right findings using the data
Advanced knowledge in word,excel & powerpoint
Excellent communication skills and flexibility to work in different environments
Detailed oriented personality
Strong people leadership
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.