Engagement Officer
Fort Knox Group
Abuja, NG
19h ago
source : Mrjobsnaija

Fort Knox Group's job vacancy, Career and Recruitment

Job title : Engagement Officer jobs in Abuja Job Location : Abuja Deadline : July 30, 2022

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    SALARY 80,000

    Duties / Responsibilities

  • Answering customers' questions and escalating complex issues to the relevant departments as needed.
  • Calling potential customers to explain company products and encourage purchases.
  • Developing in-depth knowledge of company products.
  • Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class
  • scheduling weekly classes and ensuring instructors are available and classes must hold. arrange substitute when required
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.
  • Customer Service jobs in Nigeria *Customer Service jobs in Abuja *Engagement Officer in Abuja
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