Fort Knox Group's job vacancy, Career and Recruitment
Job title : Engagement Officer jobs in Abuja Job Location : Abuja Deadline : July 30, 2022
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Location : Lagos Mainland and Lagos Island
SALARY 80,000
Duties / Responsibilities
Answering customers' questions and escalating complex issues to the relevant departments as needed.
Calling potential customers to explain company products and encourage purchases.
Developing in-depth knowledge of company products.
Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class
scheduling weekly classes and ensuring instructors are available and classes must hold. arrange substitute when required
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies.
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