Sales / Customer Service Spa Specialist
MacTay Consulting
Lagos, Nigeria
1d ago
source : Fuzu

Our client, a Victoria Island-based Spa, is hiring a sales / customer service spa specialist to manage customer queries and complaints and make in-house sales.

To do well in this role, you need to remain calm when customers are frustrated and have experience working with computers.

Familiarity with spa products is a plus.

Location

Victoria Island, Lagos

Key Requirements

Interested candidates should possess an OND, HND, or BA qualification.

Previous experience working in a spa (is a plus).

Soft Skills

Good verbal communication skills.

Problem-solving skills.

Result oriented.

Good customer service.

Attention to detail.

Multi-tasking skills.

Ability to handle work with little supervision.

Technical Skills

Advanced knowledge of process systems software.

Experience with process simulations.

High-level technical skills.

Analytical thinker.

Ability to lift and operate heavy equipment.

Advanced mechanical skills.

Qualifications

A minimum of 1 to 3 years of relevant job experience is required.

Key Responsibilities

Maintain a positive, compassionate and professional approach toward consumers.

Answer as promptly as possible to customer queries.

Use numerous channels to communicate with customers.

Recognize and address client complaints.

Process orders, paperwork, applications and requests.

Customer interactions, transactions, comments, and complaints are all recorded.

Communicate and coordinate with coworkers.

Provide comments on the customer service procedure' efficiency.

Ensure that customers are satisfied and that excellent customer service.

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