Sales & Customer Services Officer - Ikeja
The Workplace Centre Limited
Lagos, Nigeria
2d ago
source : Fuzu


  • First Degree (B.Sc. / HND) in Marketing, Communication, Business Administration or related discipline
  • 3-5 years post-qualification experience in a similar role.
  • Required Competencies :

  • Excellent understanding of marketing tools & techniques across the different communication channels
  • Hands-on experience in leading a team
  • Analytical and problem-solving skills.
  • Excellent oral and written communication skills
  • Good report writing and presentation skills
  • Judgment and decision-making ability.
  • Responsibilities

  • Generating leads.
  • Meeting or exceeding sales goals.
  • Negotiating all contracts with prospective clients.
  • Helping determine pricing schedules for quotes, promotions, and negotiations.
  • Preparing weekly and monthly reports.
  • Giving sales presentations to a range of prospective clients.
  • Coordinating sales efforts with marketing programs.
  • Understanding and promoting company programs.
  • Obtaining deposits and balance of payment from clients.
  • Preparing and submitting sales contracts for orders.
  • Visiting clients and potential clients to evaluate needs or promote products and services.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
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