Relationship Officer
Fina Trust Microfinance Bank
Lagos, Nigeria
18h ago
source : Fuzu

Job Summary

  • We are looking for a Relationship Officers to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
  • To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
  • We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
  • Requirements

  • Minimum of OND in any field
  • Proven experience as a Relationship Officer
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales is preferred
  • Problem-solving attitude
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset.
  • Responsibilities

  • Understand customer needs and develop plans to address them
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of the market
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form