Customer Success Specialist
Monty Mobile
lagos, NG
1d ago
source : Mrjobsnaija

Monty Mobile's job vacancy, Career and Recruitment

Job title : Customer Success Specialist jobs in Lagos Job Location : Lagos Deadline : July 16, 2022

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  • Job Objective

  • Your role as the Customer Success Specialist is to be responsible for implementing cross-functional resources & demonstrating a proactive approach to achieving client-business relationships and success.
  • You will primarily act as spokesperson with regards to products and services, advocate for each customer, guide them along a path to success and engage resources across Monty Mobile & the outside world.
  • Main Tasks

  • Utilize client relationship to qualify leads and assist the account executive team in cross-selling and up-selling opportunities.
  • Generate new sales & Business leads and analyze the market by proactive searching via social media in all means (LinkedIn, networking, Internet, etc.).
  • Develop, drive, and manage day-to-day sales activities to increase revenues & buying activities.
  • Manage relationships with customers to sustain overall customer growth and satisfaction.
  • Support in the development and implementation of sales strategies to penetrate new markets.
  • Attain and exceed retention targets.
  • Assist with the accounts positioning against competitors.
  • Assist in the management of client expectations by acting as a point of escalation when needed.
  • Participate in onboarding activities and after sales product demo.
  • Organize and coordinate cross-functional resources to meet customer needs and take a proactive role in assisting customer business success.
  • Support with the development and improvement of the product by gathering feedback from clients to identify recurring issues.
  • Engage in international community of customer success by exchanging expertise and transferring successful practices across regions.
  • Qualifications

  • Bachelor's Degree in Business Management, Communications, or any relevant field.
  • MBA Degree is a plus.
  • 3+ experience in customer Success or Customer Retention.
  • Previous experience in Mobile Messaging / VAS is a must.
  • Previous experience in B2B Enterprise, Key Account Management, Customer Success, Client Relations, Professional Services, or business development is a must.
  • Professional proficiency in English required.
  • Knowledge in B2B Enterprise, Key Account Management, Customer Success, Client Relations, Professional Services, or business development.
  • Deep knowledge in customer retention and growth experience.
  • Understand customer journey.
  • Customer Satisfaction oriented.
  • Exceptional and professional communicational skills.
  • Strong analytical skills.
  • Strong networking and relationship building skills.
  • Self-driven and goal oriented.
  • Excellent emotional intelligence (EQ) and empathy in understanding the customer's requirements
  • Sense of urgency by recognizing urgent issues in need of resolution and act instantly.
  • Positive attitude with high sense of responsibility.
  • Ability to solve problems quickly and completely.
  • Maturity - provide a good balance of risk taking and judgment; is aggressive and confident; able to operate independently.
  • Strong command of details including project status and ability to drive projects to successful conclusion.
  • Highly astute with exceptional interpersonal skills, written and verbal communication.
  • Excellent judgment and follow through.
  • Enthusiastic team player with a strong drive to create positive and dynamic work environment.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Success Specialist in Lagos
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