An outstanding Customer Service Executive do everything possible so yourcustomersare not merely satisfied. They're actually happy with your products andservices.
They report to a general manager, making them middle-management level officers. They ensure a business customersreceive outstanding support and all their needs are met.
Their major Job Duties includes :
A customer service executive is charged with establishing customer service guidelines within an organization.
Overseeing thecustomer service process.
Creating policies and procedures.
Managing a team of representatives offeringcustomer support.
Resolvingcustomercomplaints brought to your attention.
Planning the training and delivery.
Skills and Qualifications
OND / HND / B.Sc in Managerial and Customer related course of study.
At least 5 years work experience.
Understanding of Business Practices, Budgeting, Financial Knowledge, In-Depth Research and Analysis.
Computer Proficiency, Interpersonal Communication, Client Relationships, Writing, Public Speaking, Creativity, Innovation, Adaptability, Leadership, Managerial Skills, Multi-Tasking, Big-Picture Thinking.
N70,000 - N80,000 / month.