Location : Lagos
Flexible work Schedule : 2 days ON, 1 day OFF
Supports customers by providing helpful information, answering questions, and responding to complaints
Job holder will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Skills and Competencies :
Strong communication Skills (Verbal and written)
Client servicing skills
Good presentation skills
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Must be multi-skilled
Excellent interpersonal skills
Good analytical skills
Must be honest and reliable
Ability to work under pressure
Good use of initiative.
The job holder must have an ND (National Diploma) certificate in Business, Communication, Humanities or Marketing related discipline with a minimum of 1 year post qualification experience in related field.
N50,000 / month.