Customer Service Officer
Tempkers Limited
Abuja , Nigeria
1d ago
source : Fuzu

Requirements

  • At least 2 years working experience as customer service officer.
  • Ability to stay calm when customers are stressed or upset.
  • Computer literate.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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