Tek Experts's job vacancy, Career and Recruitment
Job title : Arcsight Software Support Engineer Level 2 jobs in Lagos Job Location : Lagos Deadline : March 31, 2022
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We are hiring a Level 2 Software Support Engineer to support Micro Focus ArcSight.ArcSight provides big data security analytics and intelligence software for security information and event management (SIEM) and log management solutions.
ArcSight is designed to help customers identify and prioritize security threats, organize and track incident response activities, and simplify audit and compliance activities.
A career in tech. Work with the biggest and best names in technology
We are looking for teammatesÛøwhoÛøwant to be part of the tech movement. PeopleÛøwhoÛøwant to progress their career now and gain experience for tomorrow.
We celebrate diversity in every way. In fact, its the reason weve grown so fast. If you like being part of a global team,ÛøareÛøpassionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.Ûø
This role will :
Take cases supporting customers software support issues
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support
Ensure constant self-development using day to day work, web-based training, and any other available tools
In this role :
1-2 years experience in technical support
Knowledge of programming languages, networking, databases or UIs.
Experience in customer service is a must. PC experience - comfortable working with Windows / Linux operating systems and Microsoft Office Suite
Interest or exposure to software development and support
Bachelors degree or equivalent technical certifications
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer orientated, motivated to take charge of both customer engagement and problem
Fluent in English
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