Ability to make accurate bookings for customers
Calculate expenses, write and sell ticket to passengers.
Provide good customer service.
Rebook tickets and other arrangements.
Check and validate all passenger payments for tickets / luggage and issue boarding pass.
Ensure proper documentation and prompt treatment / handling of all customer tickets inquiries.
Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
Ensure all customer cargo are properly tagged for safety and security purposes.
Handle boarding announcements and communication of other exceptions promptly to all passengers.
Ensure feedback is communicated to customers within agreed and set timelines.
Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
Liaise / follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
Candidates should possess a Bachelor's Degree / HND in relevant fields with 2 - 3 years work experience.
Previous experience as a ticketing officer in a related company
Strong knowledge in customer service
Thorough knowledge of transportation and logistics industry
Excellent verbal and written communication skills
Basic typing and computer skills