Team Captain
lagos, NG
5d ago
source : Mrjobsnaija

Moove's job vacancy, Career and Recruitment

Job title : Team Captain jobs in Lagos Job Location : Lagos Deadline : January 28, 2022

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  • Category : Operations

    Job Description

  • Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Team Captain, reporting to the Team Supervisor.
  • As a proven result-driven person, the Team Captain must possess a good command of English Language.
  • In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing.
  • If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

    The Opportunity

  • We are looking for a Team Captain who will be charged with monitoring, supporting, and resolving driver's issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
  • The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.
  • What You Ûªll Be Doing

  • Monitoring drivers Ûª performance
  • Conducting daily check-in on drivers Ûª pulse
  • Solving drivers issues while drivers are in transit
  • Receiving inbound calls from drivers
  • Making outbound calls to drives
  • Conducting driver survey
  • Compiling data from driver survey
  • Accountability of all Moove vehicles
  • Ensuring that drivers obey rules and regulations as laid down by the company.
  • Ensuring that drivers get the right information from the company.
  • Who You'll Be Working with :

  • Directly reporting to our Team Supervisor and closely working with our Operations Unit.
  • About the team

  • Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
  • KPIs that will be measured after you start :

  • 95% of assigned drivers work daily to achieve consistency in drivers Ûª performance.
  • 95% of drivers meet KPIs
  • Response time to solving issues
  • Escalate issues immediately
  • What You will need for this Position

  • Degree in any discipline.
  • 1-year experience in customer care / support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.
  • Administrative / Management jobs in Nigeria *Administrative / Management jobs in Lagos *Team Captain in Lagos
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