Moove's job vacancy, Career and Recruitment
Job title : Team Captain jobs in Lagos Job Location : Lagos Deadline : January 28, 2022
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Category : Operations
Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Team Captain, reporting to the Team Supervisor.
As a proven result-driven person, the Team Captain must possess a good command of English Language.
In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing.
If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!
We are looking for a Team Captain who will be charged with monitoring, supporting, and resolving driver's issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.
What You Ûªll Be Doing
Monitoring drivers Ûª performance
Conducting daily check-in on drivers Ûª pulse
Solving drivers issues while drivers are in transit
Receiving inbound calls from drivers
Making outbound calls to drives
Conducting driver survey
Compiling data from driver survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.
Who You'll Be Working with :
Directly reporting to our Team Supervisor and closely working with our Operations Unit.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
KPIs that will be measured after you start :
95% of assigned drivers work daily to achieve consistency in drivers Ûª performance.
95% of drivers meet KPIs
Response time to solving issues
Escalate issues immediately
What You will need for this Position
Degree in any discipline.
1-year experience in customer care / support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.
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