Business Services Management - NBA Nigeria
the NBA
Lagos, Lago, NG
2d ago

Position Summary :

This role will act as the first point of contact for all external visitors and manage the day-to-day running of the office.

In addition, this position will provide a wide variety of support services to the Country Head of NBA Nigeria.

Major Responsibilities :

  • Executive PA Duties :
  • Management of calendar
  • Schedules and prioritizes appointments and meetings to maximize the Country Head's engagement
  • Arranges extensive travel and process travel expense reports (using Concur Travel & Expense system and PCI's dedicated travel agency),
  • Obtains and prepares required documentation including entry requirements, trip portfolios, advances where necessary, etc.
  • Supports the Country Head with any corporate card reconciliation and monthly expense reporting
  • Serves as a liaison and responds to enquiries and internal and external client requests
  • Maintains a high degree of confidentiality concerning all matters
  • Assists with memo writing, internal and external communications, as necessary
  • Assists with research and analysis on Country Head's special projects, as assigned
  • Supports development of presentation materials
  • Supports monthly / weekly All-Staff meetings
  • Office Administration Duties :

  • Acts as the first point of contact for all external visitors.
  • Manages office area and maintain all office equipment
  • Orders couriers, taxis, and other services as required
  • Liaises with cleaning company on day-to-day cleaning of the office
  • Maintains office equipment i.e., Copiers, Faxes, Printers, Telephone, Computers, etc
  • Liaises with building management re : office maintenance and coordinate assistance with general up-keep (escalate to Senior Director - Finance & Administration where appropriate)
  • Assists with the processing of new starters (ordering business cards and equipment etc)
  • Tracking of employee holidays
  • Assists with office health and safety matters
  • Provides assistance in the invitation process for NBA Nigeria Events
  • Assists with ticketing and other ad hoc duties for NBA Nigeria Events as required
  • Undertakes any other duties as may be required
  • Assists with the onboarding of any new staff members to the NBA Nigeria operation
  • Required Skills / Knowledge :

  • Superior organizational and administrative skills
  • Ability to multitask, juggle workloads and meet deadlines.
  • First class attention to detail
  • Articulate, confident communicator, able to deal effectively with clients, management, and staff at all levels
  • Positive attitude and a friendly demeanor
  • High degree of personal integrity and honesty
  • Excellent verbal and written communication skills; strong editing and proof reading abilities
  • High level of integrity, be able to use own initiative and have a flexible approach
  • Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment
  • Professional temperament, including the ability to remain calm under difficult circumstances
  • Ability to deal effectively with individuals at all levels
  • Must be able to work independently on own initiative with minimal direction at times
  • Sound business judgment, including the ability to handle sensitive and highly confidential information
  • Solid team player with a strong customer service focus
  • Extensive digital acumen, including MS Word, MS Excel, PowerPoint, Outlook
  • Experience Needed :

  • 3-5 years of administrative experience, preferably supporting an executive or senior leader office, management experience a plus
  • Educational Background Required :

  • Bachelor's degree (B.A.) is preferred
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