Technical Support Specialist
Edge Recruiter Nigeria Ltd.
LAGOS
9d ago

Our client is a Nigerian startup IT service provider in the automotive industry, that provides innovative, cutting-edge solutions to a wide range of individual and corporate auto owners, as well as, fleet operators and managers alike.

They are currently recruiting TECHNICAL SUPPORT SPECIALISTS.

Job Profile

The Tech Support Specialist will be responsible for providing technical assistance and support related to the company's computer systems, hardware or software, and will respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution.

Key Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Person Specification

  • Good B.Sc degree in any IT related course is a MUST (minimum of Second Class Lower)
  • Understanding and passion to work for a startup
  • Young, agile and smart thinking female or male
  • Self-motivated, courteous and hardworking
  • Working knowledge of Microsoft Office Suite
  • Good analytical, problem solving skills.
  • High attention to detail
  • IMPORTANT

    This is a Graduate Trainee Programme . Selected candidates will be trained for One (1) month, after which ONLY the successful candidates will be hired.

    Note that you will NOT be paid during training, but work tools will be made available for you.

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