Teller - Retail Banking
Standard Chartered
Lagos, Nigeria
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy Branch Operations & Support

  • Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
  • Handle the following transactions and provide services according to the laid down procedures and standard of service : Cash transactionsFund transferCustomer inquiryCheque collectionProcessing of Local and Telegraphic transfersAccount maintenanceBalance confirmationCustomer Complaint handlingRate board updateCross SellingInternal & external reports
  • Assist ST / BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
  • Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
  • To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
  • Build up good relationship with all internal and external customers.
  • Make effort to improve personal product knowledge and to acquire multi-products processing skill.
  • Make effort to improve personal productivity and output level. To achieve established standard.
  • Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
  • Ensure timeliness of managing customer’s complaints.
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to : Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers .
  • Ensure your staff are trained in combating money laundering
  • Branches Stability

  • Comply with processes / policies which will ensure that on-going operations are in order and which will result in superior delivery of services.
  • Processes Operational Risk Monitoring

  • Ensures all Branch transactions comply with internal and external policy and regulations
  • Clearing

  • Outward clearing processing and control
  • Risk Management Operational Risk Policy

  • Ensure completion of all Leading Key Risk Indicators / KRI’s / KCSA issues relating to the branch.
  • Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk.
  • Ensure a full understanding of the risk and control environment in area of responsibility

    Governance

  • responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
  • Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Ikeja GRA branch team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Financial Crime Prevention; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders Internal

  • Tellers
  • External Customers (Current and Potential) Other Responsibilities

  • Embed Here for good and Group’s brand and values .
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Our Ideal Candidate

  • Academic or Professional Education / Qualifications; First degree in any higher institution
  • Professional Memberships;
  • Bank training; Right start Live, ORMAF training,
  • Languages; English Language
  • Apply
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