Customer Care Representative
Protaxi
Lagos
3d ago
source : myJobmag
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    Protaxi is an e-booking app that provides affordable rides by the click of a button within Lagos

    Protaxi seeks a suitable and qualified Digital Marketer, who can work efficiently under pressure and has the technical and creative skills to promote sales and increase brand awareness through ever-changing business practices.

    Responsibilities

    Develop and implement SEO strategies.Create modern and consistent graphics for social media, in line with the brand image.

    Create content and present new marketing platforms and strategies.Respond to customer messages and engagements via social media.

    Develop videos, gifs, articles and content for blogs.Monitor, analyze and report content success on each platform weekly.

    Generate Newsletter content, schedule, design and send to mailing list.Manage marketing ads campaign.Drive traffic to company website.

  • Increase Mailing list daily.Stay commercially and technologically aware of new social media trends, web technologies and digital marketing trends;
  • implement research results in developing campaigns and update current campaigns.Interfacing with departments on marketing.

    Requirements

    Excellent Graphics design skills and excellent proficiency in the use of graphic design and photo editing apps especially Photoshop.

    Excellent Commercial Awareness and Research skills.Highly Customer-centric and Service oriented.Excellent Sales skillsProficient in content marketing theory and application.

    Excellent Creativity and Innovation.In-depth knowledge and understanding of how to effectively generate sales from social media and email marketing.

    Excellent writing and language skills.Good knowledge of the blogging ecosystem and transport industry.Excellent at building and maintaining sales relationships online.

    Good team player with the ability to share information with other employees.Deliberate planner and goal setter.Strong ability to meet deadline knowledge.

    Protaxi seeks a suitable and qualified Digital Marketer, who can work efficiently under pressure and has the technical and creative skills to promote sales and increase brand awareness through ever-

    changing business practices.

    Responsibilities

    Develop and implement SEO strategies.Create modern and consistent graphics for social media, in line with the brand image.

    Create content and present new marketing platforms and strategies.Respond to customer messages and engagements via social media.

    Develop videos, gifs, articles and content for blogs.Monitor, analyze and report content success on each platform weekly.

    Generate Newsletter content, schedule, design and send to mailing list.Manage marketing ads campaign.Drive traffic to company website.

  • Increase Mailing list daily.Stay commercially and technologically aware of new social media trends, web technologies and digital marketing trends;
  • implement research results in developing campaigns and update current campaigns.Interfacing with departments on marketing.

    Requirements

    Excellent Graphics design skills and excellent proficiency in the use of graphic design and photo editing apps especially Photoshop.

    Excellent Commercial Awareness and Research skills.Highly Customer-centric and Service oriented.Excellent Sales skillsProficient in content marketing theory and application.

    Excellent Creativity and Innovation.In-depth knowledge and understanding of how to effectively generate sales from social media and email marketing.

    Excellent writing and language skills.Good knowledge of the blogging ecosystem and transport industry.Excellent at building and maintaining sales relationships online.

    Good team player with the ability to share information with other employees.Deliberate planner and goal setter.Strong ability to meet deadline knowledge.

    Minimum Qualifications

    A BSC, HND or OND in a related field.Experience in Graphics Design and Digital marketing.A large social media following will be an added advantage.

    A BSC, HND or OND in a related field.Experience in Graphics Design and Digital marketing.A large social media following will be an added advantage.

    Do you have the ability to provide excellent Customer service to all clients?

    Are you willing to make external calls daily to potential and existing clients?

    If you are a people person and have a passion for sales, you are just what we are looking for.

    Responsibilities :

    Call existing and potential clients daily to promote service and provide information.Follow up with customer bookings and drivers daily via phone calls.

    Respond to email and phone inquiries efficiently and politely.Increase and update phone number contacts list daily.Follow up and resolve customer complains.

    Bulk SMS content generation and WhatsApp broadcasting.Update new and existing customer information.Identify and escalate priority issues.

    Follow up with customer satisfaction when necessary.Represent company at events.Communicate information and feedbacks to all departments.

    Prepare weekly report on mobile marketing activities.

    Requirements :

    Excellent written and oral communication skills.People person, friendly and respectful.Ability to convince people and make sales.

    Excellent problem solving skills.Good knowledge of Microsoft office.Good Team player.

    Minimum Qualification :

    A BSC, HND or OND.1-2 years experience in sales, call center or customer care is desired.

    Method of Application

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