Information Technology : systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
To provide an operational monitoring of production applications, servers, and network using a combination of monitoring tools to ensure availability.
Key Responsibilities / Accountabilities
Ensure not more than 5 significant incidents occur every week
Develop a cost containment culture
b. Staff Printing
Establish a control framework that guarantees visibility and reliability of our franchise
Implement efficient and timely projects and changes to support key business objectives.
Impact the whole business line (PBB,CIB or CF)
Preferred Qualification and Experience
First Degree - IT and Computer Sciences
Preferred other qualifications, certifications or professional memberships
IT professional certification / qualification
Minimum of 4 years post qualification experience in a similar or related position.
Knowledge / Technical Skills / Expertise
Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems.
It may also include monitoring their performance.
Knowledge and understanding of various IT systems and related configurations as applied within a specified business environment.
Knowledge and ability to analyse the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.
Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.
Refers to the knowledge and experience required to manage all changes to the components of a live infrastructure, from requests for change (RFC) through implementation and review, to support the continued availability, effectiveness and safety of the infrastructure.
Refers to the knowledge and experience required to ensure the protection of the live environment and its services by using formal procedures and checks.