Service Executive
Stresert Services Limited
lagos, NG
4d ago
source : Mrjobsnaija

Stresert Services Limited's job vacancy, Career and Recruitment

Job title : Service Executive jobs in Lagos Job Location : Lagos Deadline : June 30, 2022

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  • StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below :

    Job Summary

    A Customer Service Executive will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    Duties and Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • HND in Secretarial Studies (Office Technology & Management) or other related courses with minimum of an Upper Credit
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Numeracy and data analytics skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Age : Not more than 27 years
  • Salary

    Monthly Take Home N85,000

  • Banking jobs in Nigeria *Banking jobs in Lagos *Service Executive in Lagos
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