Intern opportunities students & recent graduates: Customer Facing Technologies
Microsoft
Lagos, Lagos, Nigeria
20h ago

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.

We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

We are looking for candidates that have the following qualities :

  • Team Player : driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.
  • Growth Mindset : your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity.
  • Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.

  • Resourceful : you have the drive to overcome any obstacle in your work.
  • Customer Focused : you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
  • Pure Challenge : demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.
  • Passion for Technology : you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.
  • Applications to these opportunities are considered for all available intern roles, which may include the ones described below, depending on education level and / or location.

    To be considered for an internship, you need to be enrolled full-time as a student majoring in an applicable field.

    Responsibilities

    Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.

    We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.

    Based on the size and scale of our services business, we have multiple disciplines available including :

  • Consultant
  • Support Engineer
  • Technical Account Manager
  • Account Technology Strategist
  • Technical Specialist
  • Overview

    Consultants are strategists who work closely with information technology decision makers and business owners who come to Microsoft for specific and unique solutions.

    Responsibilities

    Our consultants evaluate, design, and implement enterprise infrastructures and IT business solutions, often working on-site to help customers deploy their solutions.

    This role requires a breadth of technology knowledge and the ability to implement a solution by mapping a customer's business problems to a technology solution.

    Role-specific qualifications :

  • One or two years of experience with VB, C / C++ / C#, ActiveX, COD / DCOM and / or XML development skills preferred.
  • A background in business, preferably a Fortune 500 company or a systems technology consultant.
  • A passion for technology and working with customers.
  • Overview

    As a Support engineer, you will be on the front lines of our customer support efforts. You'll analyze technical software problems and develop solutions for a broad range of customers, including small development shops, independent software vendors, and Fortune 500 companies.

    Responsibilities

    Using your technical expertise, analytical problem solving skills, and passion for customers, you'll take on critical situations in technically challenging circumstances.

    Your willingness to travel on short notice is essential.

    Role-specific qualifications

  • Experience working in a large data center, IT / operations department or helpdesk is preferred.
  • Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
  • One year of experience with VB, C / C++ / C# and / or XML development skills preferred.
  • Technical Account Manager

    Overview

    A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business.

    You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

    Responsibilities

    You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management.

    If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.

    Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
  • Account Technology Strategist

    Overview

    The Account Technology Strategist (ATSs) are our enterprise customer's chief architects. Acting as a chief architect offers a high profile, customer-facing role that is the primary technical face and orchestration point for enterprise customers.

    Successful ATS' have a strong, proven IT background and demonstrated knowledge with a broad range of Microsoft solutions and technologies.

    As an ATS you must relish the opportunity to build and maintain trusted advisor relationships with technical leads at some of America's largest organizations including CIOs, CTOs, Enterprise Architects, and IT Directors.

    Responsibilities

    You will be responsible for developing the account technology vision and strategy to support the overall business objectives for Microsoft and customers.

    The ATS works closely with the Account Executive, Customer Support, Technical Sales, and Business Development sales disciplines to ensure all new sales are well scoped to achieve sustainable business results.

    ATS' champion their customer success across varying Microsoft solutions, technologies, and channel partners often within multiple accounts.

    The role includes coordinating and guiding both the customer and Microsoft enterprise account teams on all technical domains.

    Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
  • Overview

    Technical Specialist (TS) drive the technical motions within sales driving specific solution area revenue and market share.

    Based on the tremendous opportunity of digital transformation across every individual and organization, we focus our broad portfolio of assets and go-to-market efforts across four key solution areas : Modern Workplace, Business Applications, Apps & Infrastructure, and Data & AI.

    Responsibilities

    As a TS, you work alongside Business Development and Solutions Architect teams who source, generate and qualify opportunities within the sales lifecycle.

    TSs enable, manage, and implement, cutting edge and legacy technologies in large enterprises.

    Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
  • Qualifications

  • Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester / quarter remaining after internship.
  • Alternatively still registered as a student at the time of application (South Africa).

  • Passion for technology and working with customers.
  • Excellent communication skills and superior customer-service oriented skills desired.
  • Excellent verbal and written communication, analytical and presentation skills.
  • English language and local language fluency for all roles.
  • Full unrestricted work authorization for your chosen location.
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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