IT Support Team Lead
Eat N Go Limited
Lagos, Lagos, Nigeria
6d ago
Job Description

·         Lead group of IT technicians on projects, working with the IT Manager on status updates and issues to be resolved.

·         Provide coverage for other offices in times of staff shortage

·         Diagnosing and resolving technical issues

·         Ensuring 99%+ uptime of all IT systems at stores

·         Undertaking small- to medium-sized IT projects as instructed by the IT Manager

·         Providing desktop and server support

·         Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Excel and NAV

·         Setting up and configuring new laptops and desktops

·         Installing authorized software to laptops and desktops

·         Ensuring security and upgrades are applied to desktops and laptops and kept up to date

·         Antivirus installation to all desktops and laptops

·         Fault finding to laptops and desktops

·         Reporting faults and maintaining logs on servers, desktops and laptops

·         Ensuring all logs for equipment and users are maintained

·         Setting up and configuring new servers

·         Installing authorized software to core server

·         Creating purchase requisitions for IT hardware/software

·         Ensuring licensing for all software purchased is recorded and maintained

·         Exchange server mailbox maintenance including archiving mailboxes

·         Providing support for windows users

·         Backup Test Restore

·         On-board all new technical support team members 

·         Avoid SLA bridge on Ticketing system

·         Monitor team performance and report on metrics.

·         Send report, (maintenance Log, Backup test restore log, Backup notifications)

·         Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA

·         Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA

·       Preparing documents, meeting materials and correspondence

·       Performing basic administrative support duties, as required, to meet specific operational objectives

·       Performing miscellaneous job-related duties as assigned by the IT Manager

·       Working extra hours to meet deadlines, as required and where reasonable

·       Providing assistance as required to the IT Manager

·       Providing assistance and support to colleagues in IT-related matters

        Review all technical support related processes and documentation for continuous improvement 


Qualifications

 

·         A graduate of computer science/computer engineering or related field

          Minimum of 2 years of experience is required

·         The candidate must possess a solid skill in SQL management studio

·         An Experience in QSR or IT helpdesk position is an advantage

·         Adhering to company protocol as laid out in the Company Handbook

·         Additional responsibilities as requested by the IT manager

 

 



Additional Information

Only qualified candidates will be contacted

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