Network Support Engineer
IpNX Nigeria Limited
lagos, NG
6d ago
source : Mrjobsnaija

IpNX Nigeria Limited's job vacancy, Career and Recruitment

Job title : Network Support Engineer jobs in Lagos Job Location : Lagos Deadline : February 06, 2022

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  • Job ID : 22

    Function : Technical Support

    Reporting to : Team Lead, Enterprise Service Management

    Work Schedule : Shift

    Travel Frequency : Seldom

    Purpose of the Job

  • Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, WiMAX services etc.
  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
  • Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)í¢ä åäó?í¢ä åäó?í¢ä åäó?.
  • Prompt Response to inbound calls and emails.
  • Follow up on unresolved complaint / open tickets to closure.
  • Timely Escalation / feedback to relevant units.
  • Preparing Technical Reports.
  • Educational Qualifications & Functional Skills

    B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engine Engineering.

  • CCNA, CCNP (Desired).
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • Work Experience :

  • A hands-on experience with the following is a must : IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
  • Other Requirements :

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Network Support Engineer in Lagos
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