Outlet Manager (Female) at Montaigne Place (8 Openings)
Montaigne Place
Lagos
3d ago
source : BetaJob

Job Details

Job Title : Outlet Manager (Female)

Locations : Abuja - North Central, Lagos - South West, Rivers - South South, Imo - South East, Enugu - South East, Delta - South South Towns, Port Harcourt, Owerri

Reporting Relationships

  • Functionally reports into : Head of Retail Operation
  • Administratively reports to : Head of Retail operation
  • Job Objective(s)

  • Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
  • Grow sales through the implementation of marketing and merchandising systems
  • Responsible for the store’s or outlet’s revenue quota.
  • Duties & Responsibilities

    Management :

  • Lead others and work effectively with store team
  • Supervise, assign and direct activities of the store’s team
  • Effectively communicate information to store team and supervisors in an open and timely manner
  • Support Store team with actions plans for operational and service improvement.
  • Customer Service :

  • Assist customers with their questions, problems and complaints
  • Promote the company's customer service culture (greet, offer help, and thank)
  • Provide colleagues personalized customer service feedback and coaching
  • Handle all customer relations issues in accordance with company policy
  • Promote a positive shopping experience for all customers
  • Maintain customer privacy by not sharing customer data without authorization.
  • Merchandising / Presentation :

  • Stock shelves
  • Manage re-order levels & restocking from HQ for the store
  • Conduct merchandising activities in line with approved brand guidelines
  • Account for promotional and sales support materials
  • Organize and execute the display and maintenance of off-shelf merchandise.
  • Job Requirements

    Minimum Education Qualifications :

  • Bachelor's degree / HND
  • Master's Degree is an advantage
  • Required Experience :

  • 3-4+ years of retail store experience.
  • Experience as store or outlet manager related retail environment and / or Luxury, boutique or fashion related industry experience with a client book is strongly preferred.
  • Experience with retail point of sale system very necessary

  • Accuracy and attention to detail.
  • Ability to organize and prioritize a variety of tasks / projects.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  • Required Competencies :

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Skin types
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication.
  • Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above average Telesales / Phone Skills
  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills
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