Senior Business Analyst - Marketing Operations

Fidelity International

Hong

2d ago

About the opportunity

Department Description

Fidelity has always placed great importance on creating a marketing edge and has a strong heritage in leading the industry in its approach to marketing.

Marketing operations is seen as the heart of whole marketing team, supporting a wide range of marketing teams to successfully deliver on the business and our customer expectations.

Purpose of your role

The role requires a skill set that encompasses the full spectrum of business analyst activities through the project life cycle but with a particular attention on assessment of the as-is operating model and design & implementation of a to-be operating model for marketing operations capabilities and activities.

The role will involve interaction with a wide range of stakeholders and the Marketing management team. It will then require excellent relationship management and communication skills to ensure a superior service to our stakeholders is maintained.

Key Responsibilities

This role is for a Senior Business Analyst who can understand complex business processes and data issues. The ideal candidate should have the ability to analyse current as-is business process and support a future process.

The successful candidate will be expected to interact with the business community, seeking agreement on the allocated projects.

The successful candidate will have aspirations for the on-going continual improvement & deployment of Business Analyst best practices & standards.

Responsibilities include :

Planning and organisation of business analysis on projects throughout the project lifecycle to agreed timescales and budgets

Organisation and execution of requirements gathering workshops across multiple locations and business lines to understand and define current business process - including people and technology aspects

Capture & clarification of business requirements regarding to-be processes, including people and technology dimensions, through a range of analysis techniques

Analysis of data, reviewing and resolving discrepancies and drawing conclusions from the analysis

Capacity to play back conclusions and recommendations to a wider range of stakeholders

Supporting the project leads in their use and understanding of the data available through the project

Providing direct input into project timelines, estimation, action plans & risk management procedures whilst providing sound delivery approaches to meet business needs

Defining, designing and managing ways of testing proposed to-be operating models with the business and technology colleagues including, driving user acceptance criteria with the customer

Assisting with the operational implementation of the to-be solutions including completion of change impact assessments and creation of training materials

Interact & work with third party partners and suppliers as required

Essential skills :

Proven business analysis experience within a marketing environment with a track record of successful implementations & strong business relationships

Previous experience of working within a Financial Services firm and an appreciation of their regulated environments

Strong experience in business process re-engineering, analysis, user requirement gathering, gap analysis, cost benefit analysis, workshop facilitation & business case development

Strong stakeholder management and change management skills

Proven business analysis skills (and experience) across all phases, from discovery, design through to delivery

Strong experience working with an Agile methodology

Delivery and results focused with the ability to work in a challenging environment

Strong customer awareness & business support focus

Excellent inter-personal, communication, documentation, facilitation & presentation skills

Fluent in English

Desirable skills :

Practical experience of working with agile / dynamic development methodologies

Ideally, experience of working to a recognised quality methodology e.g. ISO 9000, CMM, PRINCE2, SSADM

Experience in matrix organisations

About you

About Fidelity International

We’ve been helping our clients plan and save for the futures they want for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to 2.

5 million clients everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term.

And today, building on the security of private ownership and our strong sense of purpose, we’re growing our business like never before.

What it’s like to work here.

In our welcoming, caring culture, you’ll feel valued, trusted and free to express yourself. We recognise the value of inclusion and diversity in culture, in thought and in experience.

With this in mind, please let us know if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

As well as a clear commitment to inclusion, we offer real flexibility about where, when and how you work. It’s an approach we call dynamic working’, and you’ll find it brings the very best out in you.

Getting started

For more about who we are, how we work and the part you could play in both our progress and our future, visit .

Or, if you’re feeling inspired, start your journey with us right now.

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