Location : Okitipupa, Ondo
Employment Type : Full-time
Supervise and coordinate branch operations on daily basis
Maintain a highly motivated, skilled and well-trained workforce in banking operations
Ensure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policies
Safeguard customers’ data and protect against fraud.
Establish and review key operational risk indicators / key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
Ensure compliance with regulatory requirements relating to Banking Operations.
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
Manage the Banking Operations Department (staff and budget).
Central Operations Account Services, Clearings, Payments, Cash Management and Reconciliation
Card Operations Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
Trade Finance Operations Import / Export LC’s, Supply Chain Finance and Invoice Discounting
Credit Operations Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
Applicant must possess the following qualifications :
Minimum of B.Sc / HND from a recognized institution in any discipline
Minimum of 3-5 years’ experience in Banking / Microfinance institution will be an added advantage
MCP Certification in microfinance banking will be an added advantage.
Detailed knowledge of Banking procedures and policy principles at all levels
Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
Extensive knowledge of Treasury Operations and Trade Finance
Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
Ability to recognise problems and apply Risk Management techniques to address them.