Head of Operations (Microfinance Bank)
Edgewood Consulting
4d ago
source : BetaJob

Job Details

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  • Location : Okitipupa, Ondo

    Employment Type : Full-time

    Job Description

    Supervise and coordinate branch operations on daily basis

    Maintain a highly motivated, skilled and well-trained workforce in banking operations

    Ensure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policies

    Safeguard customers’ data and protect against fraud.

    Establish and review key operational risk indicators / key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.

    Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.

    Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.

    Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.

    Ensure compliance with regulatory requirements relating to Banking Operations.

    Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.

    Manage the Banking Operations Department (staff and budget).

    Central Operations Account Services, Clearings, Payments, Cash Management and Reconciliation

    Card Operations Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities

    Trade Finance Operations Import / Export LC’s, Supply Chain Finance and Invoice Discounting

    Credit Operations Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.


    Applicant must possess the following qualifications :

    Minimum of B.Sc / HND from a recognized institution in any discipline

    Minimum of 3-5 years’ experience in Banking / Microfinance institution will be an added advantage

    MCP Certification in microfinance banking will be an added advantage.

    Requirements :

    Detailed knowledge of Banking procedures and policy principles at all levels

    Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions

    Extensive knowledge of Treasury Operations and Trade Finance

    Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness

    Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation

    Ability to recognise problems and apply Risk Management techniques to address them.

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