Client Experience Officer - Greenfield HR Consulting
Greenfield HR Consulting Limited
Lagos
2d ago
source : BetaJob

Job Details

Location : Magodo, Lagos

Employment Type : Full-time

Job Summary

  • Drive online sales of company products through social media channels
  • Help customers find the products that are right for them and explain their various features and benefits
  • Build trust relationships with customers through excellent customer service
  • Process customer orders
  • Resolve customer issues and complaints promptly and efficiently
  • Sales :

  • Post product pictures on social media daily
  • Share valuable product offers with customers daily
  • Understand customers' needs
  • Know your products
  • Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals / selling
  • Offer solution to customers’ enquiries. If not available, proffer alternatives
  • Encourage referrals from customers
  • Meet sales goals and target as determined by the management
  • Work closely to share ideas and strategies on how to improve the business with management
  • Manage the store's handles on social media to interact effectively with customers
  • Client Engagement / Relationship :

  • Delight customers with relevant, valuable content that educates and keeps them informed
  • Ensure online customers consistently experience wow service
  • Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service
  • Ensure online customers are fully satisfied with service rendered
  • Put calls through to customers to gather feedback on their experience and orders
  • Fulfill customer orders
  • Qualification Required

  • Minimum of OND qualification, HND and BSc holders can also apply
  • 1 3 years online customer service and social media management experience
  • Candidate should be resident around the job location Magodo, Lagos
  • Strong organizational skills
  • Excellent selling skills
  • Good communication and interpersonal skills
  • Great negotiation skills
  • Intelligence gathering skills
  • Must be self-motivated and fun loving
  • Must be proficient with internet and Social Media
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