Collection Officer
Rosabon Financial Services Limited
Portharcourt, Nigeria
6d ago
source : Fuzu

Requirements

  • University Degree or equivalent standard in any relevant field.
  • One year progressive experience working as a Collections Officer in a financial industry.
  • Monthly Customer follow up.
  • Send reminders of settlement arrangement and pending payments before they are due.
  • Emailing, calling, and negotiating with the delinquent customers or our clients via outbound / inbound phone calls for payments of overdue debt.
  • The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
  • Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance, etc.
  • Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency. And outstanding debts targets are met.
  • Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes.
  • Reports should be 100% accurate and submitted as at when due.

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