Job Title : Head, Business Operations
Location : Benue
Unit / Dept. : Operations
Reporting to : Chief Medical Director (CMD) Board of Directors
The role coordinates and provides leadership across two distinct functions : Sales & Marketing and Hospital Operations.
In the Sales capacity, the position is responsible for developing and driving strategic sales plans to achieve St. Helen Hospital’s financial targets through both self-directed efforts and by the effective co-ordination, motivation and mentoring of the Organization’s Sales Force.
The position is also responsible for all activities related to the leadership and management of the Hospital’s operations, Administrative, Finance and People Management functions are developed and implemented effectively.
Establish human resources & communication policies and procedures that promote Company culture and Vision.
Participate & direct the development and implementation of effective Admin. And HR policies for the Organization.
Ensure that the interests and welfare of employees as individuals are preserved and protected.
Operational Efficiencies :
Work with the CMD to develop the Organization’s performance goals, key performance indicators and formulas for effectively allocating resources.
Maintain mutually beneficial relationships with customers, partners and vendors.
Ensure agreed turnaround time of all services are adhered to, including the transportation of samples and send-out of tests.
Follow-up on facility and instrument maintenance to ensure they are conducted in compliance with corresponding contracts.
Ensure that all Hospital activities, operations and safety are performed in compliance with local, state, and federal regulations and those laws governing business operations.
Prepare / provide timely, accurate and complete reports on the operating condition of the Company for Executive Management as required.
Support the CMD in creating a success-oriented, accountable environment within the Organization.
Other duties as assigned by the CMD
Responsibile for :
Sales & Marketing Team, Customer Service Team (Front Desk Officers), Human Resources, Gen. Administration and Finance functions.
Education, Qualifications & Experience
Degree level education in relevant discipline e.g. Marketing, Business Administration or Life or Medical Sciences is required
Post Graduate Studies
A Masters’ in Business Administration (MBA) or its’ equivalent from a recognized institution is desirable
Extensive knowledge of diagnostic and / or hospital marketing preferred 10 - 12 years’ robust experience in Sales, with clear evidence of driving sales growth, leading successful sales team and meeting or exceeding set goals and target, with a minimum 7 years of progressive management experience
Experience in leading sales teams Existing network of corporate client contacts in one or more target markets and the ability to leverage these into qualified business opportunities
Experience in strategic planning and execution, high-level contract negotiations and change management
Personal Attributes & Physical Demands :
Effective communicator, negotiator and influencer; able to communicate across multiple levels of the Organization
Emotionally Intelligent and culturally sensitive; committed to working with shared leadership and with various functional teams with the ability to coach, guide and act as a Subject Matter Expert (SME) in Sales, Marketing and Communication
Highly motivated, dynamic and customer-oriented with the ability to thrive in a competitive and everchanging environment.
Proven successful track record in sales, with an understanding of a strategic approach to long-term objectives and the strength of commercial returns from a partnering approach
Must be able to multi-task; capable of handling several issues at the same time to deliver results and meet desired deadlines