Head, Business Operations at Health+Solve Limited
Health+Solve Limited
Maiduguri
5d ago
source : BetaJob

Job Details

Job Title : Head, Business Operations

Location : Benue

Unit / Dept. : Operations

Reporting to : Chief Medical Director (CMD) Board of Directors

Job Summary

  • The role coordinates and provides leadership across two distinct functions : Sales & Marketing and Hospital Operations.
  • In the Sales capacity, the position is responsible for developing and driving strategic sales plans to achieve St. Helen Hospital’s financial targets through both self-directed efforts and by the effective co-ordination, motivation and mentoring of the Organization’s Sales Force.

  • The position is also responsible for all activities related to the leadership and management of the Hospital’s operations, Administrative, Finance and People Management functions are developed and implemented effectively.
  • Job Responsibilities

  • Establish human resources & communication policies and procedures that promote Company culture and Vision.
  • Participate & direct the development and implementation of effective Admin. And HR policies for the Organization.
  • Ensure that the interests and welfare of employees as individuals are preserved and protected.
  • Operational Efficiencies :

  • Work with the CMD to develop the Organization’s performance goals, key performance indicators and formulas for effectively allocating resources.
  • Maintain mutually beneficial relationships with customers, partners and vendors.
  • Ensure agreed turnaround time of all services are adhered to, including the transportation of samples and send-out of tests.
  • Follow-up on facility and instrument maintenance to ensure they are conducted in compliance with corresponding contracts.
  • Ensure that all Hospital activities, operations and safety are performed in compliance with local, state, and federal regulations and those laws governing business operations.
  • Prepare / provide timely, accurate and complete reports on the operating condition of the Company for Executive Management as required.
  • Support the CMD in creating a success-oriented, accountable environment within the Organization.
  • Other duties as assigned by the CMD
  • Responsibile for :

  • Sales & Marketing Team, Customer Service Team (Front Desk Officers), Human Resources, Gen. Administration and Finance functions.
  • Education, Qualifications & Experience

    Education :

  • Degree level education in relevant discipline e.g. Marketing, Business Administration or Life or Medical Sciences is required
  • Post Graduate Studies
  • A Masters’ in Business Administration (MBA) or its’ equivalent from a recognized institution is desirable
  • Extensive knowledge of diagnostic and / or hospital marketing preferred 10 - 12 years’ robust experience in Sales, with clear evidence of driving sales growth, leading successful sales team and meeting or exceeding set goals and target, with a minimum 7 years of progressive management experience
  • Experience in leading sales teams Existing network of corporate client contacts in one or more target markets and the ability to leverage these into qualified business opportunities
  • Experience in strategic planning and execution, high-level contract negotiations and change management
  • Personal Attributes & Physical Demands :

  • Effective communicator, negotiator and influencer; able to communicate across multiple levels of the Organization
  • Emotionally Intelligent and culturally sensitive; committed to working with shared leadership and with various functional teams with the ability to coach, guide and act as a Subject Matter Expert (SME) in Sales, Marketing and Communication
  • Highly motivated, dynamic and customer-oriented with the ability to thrive in a competitive and everchanging environment.
  • Proven successful track record in sales, with an understanding of a strategic approach to long-term objectives and the strength of commercial returns from a partnering approach
  • Must be able to multi-task; capable of handling several issues at the same time to deliver results and meet desired deadlines
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