Customer Relations Manager
AppZone
Lekki Phase 1, Lagos, Nigeria
2d ago

Job Information

Job Opening ID 76 Title CRM / Helpdesk Specialist Location Lagos, Nigeria Industry IT Services Work Experience 2 - 3 Years City Lagos State / Province Lagos, Nigeria Zip / Postal Code 01234

Job Description

AppZone is Africa’s leading provider of home-grown financial technology solutions. We expand the scope and competitiveness of financial institutions by delivering disruptive innovation on agile technology using best practices.

We recognize that our super-talented and highly motivated people are at the core of our unprecedented success so far. As such, we hire people with exceptional talents and abilities, then create an environment where you can become the best version of yourself and thrive both professionally and personally while delivering impact and having fun!

Your contributions have the potential to impact millions of people across Africa as we work together to provide technology that empowers people with unlimited access to financial services

Job Profile :

We are looking for an innovative, self-driven and ambitious customer relationship manager to join our team! As a Customer Relationship Manager, you will be responsible for interacting with clients to ensure client maximum satisfaction in line with the company’s business goals.

As a Customer Relationship Manager, your job responsibilities include the following.

  • Respond to client enquiries (and provide guidance) on usage of application features via telephone, email, or instant messenger.
  • Troubleshooting and resolution of errors and discrepancies encountered by clients during day-to-day application usage.
  • Respond to requests for ad-hoc reports required by clients during day-to-day operations.
  • Routine preparation of commercial bank client usage reports for purposes of billing and invoicing
  • Escalate and track second / third level support issues to resolution.
  • Respond to general client enquiries and requests for additional services.
  • Ensure that all bank clients maintain acceptable levels of reconciliation regarding transaction entries originating from the BankOne suite of applications
  • Conduct training sessions from time to time on demand for commercial bank users on new and previously existing BankOne features
  • Ensure resolution of all reported issues within acceptable TAT and in line with defined policy standards and SLA
  • General user support interactions with clients to ensure client satisfaction in line with the company’s business goals.
  • Ensure achievement of all non-financial goals relating to bank client relationship management.
  • Requirements

  • BSc in Accounting, Business Administration, or any other related field.
  • At least Two (2) years help desk or customer relationship work experience in a Fintech company, Telecommunication company, IT Infrastructure company, FMCG, Software company, etc..
  • Candidate should have a good knowledge of software, Payment, and banking.
  • Strong capabilities in Customer Service Orientation, Stakeholder Management, People Management, and product Domain Knowledge.
  • Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.
  • Candidate must have strong attention to detail, great communication skills and works well in a team.
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